‚ÄčTerms and Policies

Deposit and Payment Policy

At Tangible Wishes Travel, we strive to make travel arrangements affordable and convenient for our customers. To facilitate this, we offer a range of payment options, including deposits and monthly payments. Please take the time to read our deposit and payment policy carefully, as it outlines the terms and conditions that apply to all bookings made with us.

Deposits

In order to secure your travel arrangements, we require a 10% - 25% deposit at the time of booking. The exact deposit amount will vary depending on the product or service you have booked, and will be communicated to you at the time of booking. Please note that your booking is not confirmed until we have received your deposit.

The following conditions apply to deposits

  • Deposits are non-refundable, except in cases where we are unable to confirm your booking or where we need to cancel your travel arrangements.

  • Failure to pay the deposit within the specified timeframe may result in the cancellation of your booking.

Monthly Payments

For your convenience, we offer the option to make monthly payments towards the balance of your travel arrangements. The monthly payment amount will be determined at the time of booking, based on the total cost of your travel arrangements and the timeframe between the booking date and the departure date.

The following conditions apply to monthly payments:

  • Monthly payments must be made on or before the due date specified at the time of booking.

  • Failure to make a monthly payment by the due date may result in the cancellation of your booking.

  • If you miss a monthly payment, we reserve the right to charge a late payment fee, which will be communicated to you at the time of booking.

Please note that if you cancel your travel arrangements, you may still be liable for any outstanding monthly payments, as well as any cancellation fees that may apply.


Changes to Payments

If you wish to change your payment method, or if you need to change the amount or frequency of your monthly payments, please contact us as soon as possible so that we can assist you. We may need to reconfirm your booking or adjust the payment schedule accordingly.

Dispute Resolution

We value our customers and strive to provide exceptional service at all times. In the event that you are dissatisfied with any aspect of our service, please contact us immediately so that we can address your concerns. If we are unable to resolve the issue to your satisfaction, we may need to engage in dispute resolution processes, such as mediation or arbitration.

Governing Law

This deposit and payment policy shall be governed by and construed in accordance with the laws of the United States of America. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United States of America.

Changes to this Policy

We reserve the right to update or modify this deposit and payment policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our services after any such changes are posted, you acknowledge and agree to be bound by the updated policy.


Refund Policy

At Tangible Wishes Travel, our goal is to provide you with exceptional travel experiences. We understand that sometimes things may not go as planned, and we strive to make the process of requesting refunds and returns as simple and hassle-free as possible. Please take the time to read our refund and return policy carefully, as it outlines the terms and conditions that apply to all transactions made with us.


Refunds


If for any reason you are not satisfied with your travel experience, we offer a prorated refund for unused portions of your travel arrangements. Refunds will be issued in the original form of payment, or in the form of travel vouchers that can be used for future travel with us. Refunds will be processed within 7-10 business days from the date of receipt of the refund request. 

Please note that refunds are subject to the following conditions:

  • If you cancel your travel arrangements, our cancellation policy will apply. In some cases, cancellation fees may be applied.

  • Refunds on lodging and airfare are also subject to the cancellation and refund policies of the airline, hotel, Air BNB, resort, or other lodging accommodation.

  • Refunds for partially used travel arrangements will be prorated based on the unused portion of the arrangements.

  • Refunds will not be provided for no-shows, or for any unused portion of your travel arrangements due to your own fault or negligence.


Returns


In the event that you need to return any travel-related products or services purchased from us, such as travel insurance or merchandise, we will be happy to assist you. Returns are subject to the following conditions:

  • Returns must be made within 10 days from the date of purchase.

  • Returns must be accompanied by the original receipt.

  • Products or services must be unused and in their original condition.


Force Majeure


In the event of a natural disaster, global pandemic, or weather emergency that affects your travel plans, we will work with you to provide the best possible solution. If your travel arrangements are disrupted due to circumstances beyond our control, we will provide you with a range of options, including:

  • Rebooking your travel arrangements for a later date, subject to availability and any additional costs that may apply.

  • Offering a travel voucher for the value of your original booking, which can be used for future travel with us.

  • Providing a refund for unused portions of your travel arrangements, subject to our cancellation policy and any applicable fees.

We cannot be held responsible for any additional expenses that you may incur as a result of a force majeure event, such as the cost of alternative accommodation, transportation, or meals. We strongly recommend that you purchase travel insurance to protect yourself against such expenses.

Dispute Resolution

We value our customers and strive to provide exceptional service at all times. In the event that you are dissatisfied with any aspect of our service, please contact us immediately so that we can address your concerns. If we are unable to resolve the issue to your satisfaction, we may need to engage in dispute resolution processes, such as mediation or arbitration.

Governing Law

This refund/return policy shall be governed by and construed in accordance with the laws of the United States of America. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United States of America.

Changes to this Policy

We reserve the right to update or modify this refund/return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our services after any such changes are posted, you acknowledge and agree to be bound by the updated policy.


Cancellation Policy

At Tangible Wishes Travel, we understand that plans can change, and we strive to make the process of canceling travel arrangements as simple and hassle-free as possible. Please take the time to read our cancellation policy carefully, as it outlines the terms and conditions that apply to all cancellations made with us.


Cancellation by Customer


If you need to cancel your travel arrangements, please notify us as soon as possible so that we can assist you. The cancellation policy will apply based on the type of product or service you have booked, and may include fees or penalties.

The following conditions apply to cancellations made by customers:

  • Cancellations made within [insert number] days of departure will be subject to a cancellation fee, which may vary depending on the product or service you have booked.

  • Cancellations made outside of [insert number] days of departure may be subject to a cancellation fee, which will be determined on a case-by-case basis.

  • No-shows or failure to arrive at the scheduled departure time will result in the forfeiture of the entire booking amount.

Please note that some products or services may have specific cancellation policies that differ from our general policy. In such cases, the specific cancellation policy will be communicated to you at the time of booking.


Cancellation by Tangible Wishes Travel


In the unlikely event that we need to cancel your travel arrangements, we will notify you as soon as possible and provide you with alternative options. If we are unable to offer an alternative that is acceptable to you, we will provide a full refund for the canceled arrangements.


Force Majeure


In the event of a natural disaster, global pandemic, or weather emergency that affects your travel plans, we will work with you to provide the best possible solution. If your travel arrangements are disrupted due to circumstances beyond our control, we will provide you with a range of options, including:

  • Rebooking your travel arrangements for a later date, subject to availability and any additional costs that may apply.

  • Offering a travel voucher for the value of your original booking, which can be used for future travel with us.

  • Providing a refund for unused portions of your travel arrangements, subject to our cancellation policy and any applicable fees.

We cannot be held responsible for any additional expenses that you may incur as a result of a force majeure event, such as the cost of alternative accommodation, transportation, or meals. We strongly recommend that you purchase travel insurance to protect yourself against such expenses.


Dispute Resolution


We value our customers and strive to provide exceptional service at all times. In the event that you are dissatisfied with any aspect of our service, please contact us immediately so that we can address your concerns. If we are unable to resolve the issue to your satisfaction, we may need to engage in dispute resolution processes, such as mediation or arbitration.


Governing Law


This cancellation policy shall be governed by and construed in accordance with the laws of the United States of America. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United States of America.


Changes to this Policy


We reserve the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our services after any such changes are posted, you acknowledge and agree to be bound by the updated policy.


Privacy Policy


Tangible Wishes Travel is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines the types of personal information we may collect from you when you use our services, how we use and protect that information, and your rights and choices with respect to your personal information.


Personal Information We Collect


When you use our services, we may collect various types of personal information from you, including:

  • Contact information, such as your name, email address, phone number, and mailing address.

  • Travel preferences, such as your destination, dates of travel, and preferred mode of transportation.

  • Payment information, such as your credit card number or bank account information.

  • Passport or visa information, if required for your travel arrangements.

  • Other information you may provide to us, such as feedback, survey responses, or information related to special requests or accommodations.

We may collect this information directly from you, or from third-party sources, such as travel agents, tour operators, or other service providers.


How We Use Your Personal Information


We use your personal information for the following purposes:

  • To provide you with travel-related products and services, such as flights, hotels, rental cars, and tours.

  • To communicate with you about your travel arrangements, including confirmations, updates, and changes.

  • To process your payments and manage your billing and account information.

  • To personalize your experience with our services, and provide you with tailored recommendations and offers.

  • To improve and develop our services, and to conduct market research and analysis.

  • To comply with legal and regulatory requirements, and to protect our rights and interests.

We may also use your personal information for other purposes, provided we have obtained your consent to do so.


How We Protect Your Personal Information


We take the security and protection of your personal information very seriously. We implement appropriate technical and organizational measures to ensure that your personal information is stored and processed securely, and to prevent unauthorized access, use, disclosure, or modification of your personal information.


We also require our service providers and business partners to implement appropriate security measures to protect your personal information in accordance with industry standards and applicable laws and regulations.


Your Rights and Choices


You have certain rights and choices with respect to your personal information, as outlined below:

  • You may access, correct, or delete your personal information by contacting us at the address provided below.

  • You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication, or by contacting us at the address provided below.

  • You may object to or restrict the processing of your personal information, in certain circumstances, by contacting us at the address provided below.

  • You may lodge a complaint with a supervisory authority, if you believe that our processing of your personal information infringes applicable data protection laws.

Please note that certain types of personal information are necessary for us to provide our services to you, and if you choose to delete or restrict the processing of such information, we may not be able to provide our services to you.


Changes to this Policy


We may update or modify this privacy policy at any time without prior notice, in order to reflect changes in our services or legal and regulatory requirements. Any changes will be effective immediately upon posting on our website. By continuing to use our services after any such changes are posted, you acknowledge and agree to be bound by the updated policy.


Contact Us


If you have any questions or concerns about our privacy policy or practices, or if you would like to exercise your rights or choices with respect to your personal information, please contact us at the following address:


Tangible Wishes Travel

Illinois, USA

(312) 248-2871

TangibleWishesTravel@gmail.com